According to the law ‘On protection of consumers’ exchange and return of goods can be carried out within 14 days from the date of purchase, without explanation, provided that:
- the goods and packaging have the original salable condition (please keep the box from shoes);
- the availability of the receipt.
Also you can exchange or return the item, if its operation was found hidden defect, provided that:
- the availability of the receipt;
- presentation of claims before the expiration of the warranty period (14 days, excluding the day of purchase);
- discovered the defect is not the result of improper use of the goods.
(Please keep the receipts.)
Exchange and non-refundable:
Underwear (including bodysuits, swimwear and suspenders);
Accessories (tights, leggings, socks, hosiery, handbags, belts, scarves, gloves and mittens);
Books, notebooks and sheet products;
Articles of precious and semi-precious metals, and jewelry: cufflinks, earrings, hair ornaments.
Exchange and return is possible within 14 days from the date of delivery.
Return to St. Petersburg is carried out in our store at the address - street Nevsky Avenue, D. 149, or for the account of the client with the courier service.